My Front Porch
This review is a long time coming and for some time I felt badly about withholding it (withholding for some juvenile reasons), but, it turns out, now is a much more appropriate time for reviewing what Jim, Joe, and Tim did for me.
In October, 2014, I had given up on replacing a dilapidated front stoop on my home with something wooden and hopefully larger than what I had. I had spoken to 3 different companies about replacing that stoop. Two did supply me with quotes, but not for what I had asked. The third never responded after visiting.
Then, I received a letter from Jim Canino suggesting I give Betterliving a chance.
I had multiple conversations with Jim, on the phone and in person, plus emails detailing what I wanted and what they could do. Jim was extremely conscientious about making sure the steps were of the size to easily accommodate older feet; that railings were on both sides of what I happily call "my porch"; that the railings themselves were narrow enough for me to grip easily. (To me, this was planning for the future.)
I was so happy to have Joe and Tim build a small wooden porch to replace my even smaller stoop. Those 2 carried on the level of service that Jim started. When they ran into problems with a downspout, they took care of it. When they discovered a problem with some rotted wood, they took care of it. And in 2 days I had my porch.
The future started sneaking in in February of 2015. Pains in my left leg began to make it difficult for me to walk - I did have to add a cane to my wardrobe in the late summer. By October, I was diagnosed with progressive damage to 2 spinal nerves that were making my life hell. After 3 months of useless pain management work, I was scheduled to start seeing surgeons, some of whom acted like the companies I had talked to about my porch - they didn't want to have anything to do with me.
A full year after the pains started, I had spinal surgery. I'm still recovering - in fact, my recovery may take another 12 months.
Every day, I am so grateful that Jim Canino put so much thought into my little front porch project. I shudder to think what life would be like with either my old stoop or just a replacement of it.
So, 20 months or so after the fact, I want to shout out a huge THANK YOU to Jim, Joe, Tim and Betterliving. You guys are the greatest!
Attention, Care, Excellence, Service, Professionalism
We can only share excellent comments regarding the way that Tim (Hazlett) and Jim (Canino), as well as the rest of the crew who worked on our project, were professional and truly cared about everything as if it was their own. When Tim came out for the initial interview, the difference between how he listened to both of us, and cared about what the project would and could do, was different than others we had interviewed. Whereas most others were more interested in just making the sale, and some of those went through the motions rather than actually listening to what we wanted and needed, Tim actually listened to both of us, and discussed ideas and options. In addition, he came out a second time in order to provide examples that were related to our specific, unusual, and particular requests.
We had a deck that was already about 48’ long, with varying widths of 9, 12, 14, and 16’ in addition to some angled areas. We wanted to add another 12’ section so the deck would travel the entire length of the back of the house. Then we wanted to replace all of the current decking and railing with new, and asked about options that included treated wood, Trex-type and Tuffboard-type, and other similar options. On top of that, we wanted to have a self-supporting cover/roof installed so the deck would be more useful, being cooler in the summer and allowing some use in the winter. After having some of the specialists on their team come out to check everything and verify measurements and needs, Tim presented us with several options that would meet our needs yet also allow us to make any financial considerations that may be necessary. Some additional options offered included a picture-frame method of installing the decking, which we could see would make it even more beautiful, and alternating the colors on the stairs, and all of those options were no-cost options. We selected Brazilian Teak and Ebony for the decking, white rails and treated wood for the rails, white posts and Betterliving roofing for the cover.
During deck installation, all workers were professional and accommodating. Jim and Tim were out on several occasions to assure everything was as it should be. They even made a couple of changes, after pointing them out to us, as they wanted the final result to be perfect. After all, as they also say, they want us to be happy with our deck and cover for years to come, it should be able to last for our lifetime, and there should be no little things that would appear to be possible annoyances. They reiterated that their company stands behind their work, and their work represents their company. Anyone who sees our Betterliving-installed product should see the quality and want to have the same quality in their own home improvement.
We apologize for the length of our comments, but our complicated project actually encompasses three projects – deck addition, new deck flooring and rails, deck cover/roof – and the result is phenomenal, so we wanted to share our experience.
We would definitely recommend Betterliving, and would use them again.
The Right Choice
Tim Hazlett and Betterliving Sunrooms are living proof that the concepts of customer service and pride in a job well done are not dead. I very rarely take the time to write endorsements, but after working with a team of people who so clearly care that you are satisfied with the end result I felt like I had to post this testimonial. My wife and I spoke with several companies about our idea for a combination second story sunroom and deck. Betterliving Sunrooms was the only one that sincerely listened and took the time to understand our vision. They then went the extra step to make some suggestions that made it even better. My wife and I are perfectionists and can be very demanding when it comes to the quality of work that is being done on our home. That did not phase Tim and his team in the least. The quality of their work and the clear communication throughout the entire process was top of class. It truly was as if they were working on their own home. We could not be more pleased with the finished product and highly recommend Betterliving Sunrooms to anyone who is looking for the highest level of service and quality for a home improvement project.
What a difference!
We had a great experience working with Jim and ADDCO. We worked with Jim to get as much as possible for our investment. Our old enclosed patio has been transformed from a drab and drafty outdated space, to a bright, clean, functional space. Just like Jim said when we met, it has transformed the way we use the home. Our glass enclosed room flows seamlessly onto the deck, with a great full view. The light flows through the patio room and fills the adjoining room with warm sunlight. We also have great views of our back yard, not just from the actual sunroom, but we can see through the room from our kitchen window. We should have done this years ago!
We met Jim at the KC home show in the fall of 2012. After conversing with several spokesman concerning having a screened in porch built, we took all the litature home There was no question we would have ADDCO do the job. We had the project scheduled for the summer of 2013. From the very beginning to the end, the entire crew was very professional, honest, friendly & fun to be around.The porch is 12'X23'. Living on a corner it is seen by many people & have gotten nothing but compliments We are so happy with our project & HIGHLY reccomend ADDCO.
Not only have we gained a new screened in porch, but new friends.
EXCELLENCE at the highest level!!
The entire process was a completely professional and excellent experience from start to finish!! Everyone who worked on our project is a craftsman of the highest caliber. They listen to what you want, make suggestions to achieve that goal, and communicate EVERY step of the way. They updated our heating/cooling in our sunroom to a Fujitsu Split System...ABSOLUTELY the way to go! They installed a new custom made window, and they installed custom made solar shades. By the way, they were the ones who created our sunroom 5 years ago. They were excellent then and they continue with that excellence. EVERY step of the way they were concerned with providing the BEST service, product and outcome. If you are looking for any of their services/products...contact them; you will be so happy with the process and the finished product!!!!
Patio Enclosures of Kansas City did a fabulous job on my sun room!
We have had our patio enclosure since 1999 and really enjoy it. It is so nice to sit out there in a rain storm or sit in our hot tub without the wind blowing. Recently we decided to put our house on the market and the staging decorator told us to put the picture of the patio in the first five pictures of our house. It really makes our house special since we like to sit outside without the hassel of the weather regardless.It is one of the best home improvements that we have done. Would highly recommend it.
Impressed our neighbors
Jim, we want you to know how pleased we are with the new awning. All of the neighbors have been impressed and have commented on how great it looks. It is stable and beautiful to look at. We also want to complement your staff that did the installation. It was a pleasure to have them on site. The finished product is truly outstanding. It was exactly what we ordered. We recommend that anyone wanting a Patio Enclosure to contact your company
Right on the Money!
We were very pleased with the entire process. You were very professional and so was your entire crew. The finished product is exactly as you promised. You met our time frame and were right on the money with your estimate and final price. We would highly recommend you in the future. We invite you back any time to see the finished product once we paint and decorate. So glad we chose Patio Enclosures of Kansas City.